December 2015 – current

Order Fullfilment Manager/Customer Service General

Empee Silk Fabrics, London

• Mentored and trained new employees on company policies and
• Utilized strong analytical and problem-solving skills to address operational
• Assigned, prioritized, and delegated tasks and responsibility to departmental
• Collaborated with staff to develop and carry out
• Analyzed and resolved quality and customer service issues, recommending system

December 2015 – current Social Media Assistant Empee Silk Fabrics, London

• Managed online discussions and responded to genuine user comments, concerns, and
• Increased traffic on social media pages though advertisements and strategic
• Leveraged measurement and evaluation tools to provide progress reports and social media insight.
• Created and curated engaging content for social media channels, including text posts, images, videos, and
• Resolved product availability problems in collaboration with customer service

March 2014 – July 2015 Dispatch Coordinator Designers Guild, London

• Distributed e-commerce orders to pickers according to the urgency status

• Logged completed orders on the system
• Received and prepared work orders in alignment with established
• Stacked orders on the pallet prepared for the drivers to load

May 2013 – November 2013 Inwards Goods Manager Matches Fashion, London

• Received and checked in deliveries with costly goods into the warehouse
• Checked for issues and damages

Monitored the timings/schedule of arrivals and reported back to operations managed for any inconsistencies