Your Local Media

Video Producer

July 2022 – Present (2 years 11 months) London Area, United Kingdom

• Videographer
• Director
• Creative Director
• Director of Photography
• Producer
• Pre Production and Post Production
• Art Director
• Cinematographer
• Screen Writer
• Camera Operator
• Production Assistant
• Social Media Manager
• Marketing
• Sales

Portobello Nights Vegan Market

Creative Director

February 2024 – May 2025 (1 year 4 months) Portobello road

Westway Trust

Social Media Manager

May 2023 – September 2024 (1 year 5 months) Portobello Road Market

Managed the @portobelloroadmarketofficial social media pages.

• Original content creation daily (Videography)
• Grew the following from 11k to 21k within 9months
• Grew engagement by 10x within the first month
• Cultivated a core community of followers
• Uplifted many local businesses with constant exposure
• Documented anything and everything Portobello Road
• Collaborations with Local accounts such as @nottinghillhoodhub

Drovo

Vice President of Operations and Marketing September 2022 – September 2024 (2 years 1 month) London, England, United Kingdom

Leading company-wide scaling on an operational level. Grew the fleet of branded vehicles, including Vans and Vehicle top Screens to over 40,000.

Reached millions of out of dynamic home views for major brands through our marketing campaigns.

Operational Efficiency: Introduced a new operational framework, improving KPIs by 50% and cutting fulfilment costs by 20% whilst ensuring 100% fulfilment across all campaigns nationwide.

Operational Optimisation: Streamlined supplier invoicing, and established a robust audit trail – Ensure that fair value was given to Gig economy drivers.

Created engaging content suited to the audience required to grow adoption of our core products.

Gophr

Head of Operations

November 2019 – September 2022 (2 years 11 months) London, United Kingdom

Working alongside the GM and CEO across all departments driving growth and expanding market presence.

Growth Leadership: Achieved 100% YOY GMV growth and expanded operations across the UK post-Series A funding.

Team Building: Formed a high-performing operations team, increasing client success scores by over 100% and increasing all customer service metrics to best in class. (TrustPilot – Google Review and NPS and internal driver and customer metrics)

Operational Excellence: Led operational improvements, scaling from 297K to

2.2M jobs per year while increasing gross margins from 15% to 24%. Recognition: Earned a spot on Deloitte’s Fast 50 list for two consecutive years.

AnyVan.com

4 years 2 months

Operations Manager

May 2017 – November 2019 (2 years 7 months) Hammersmith, London

Duties:

• Manage and develop the Control and Allocations team
• over 1,000 jobs allocated daily – 100% Allocation rate
• Manage and develop the LIVE operations team
• 100% FCR – 100% Fresh Desk SLA resolution
• Manage and develop the Logistics Co-ordination team
• Strategic, preemptive coordination of upcoming services, route optimisation and planning
• Create, review and enhance internal and external processes
• Provide guidance on Pricing algorithms/matrices, Bespoke/tailored pricing and Transport legislation
• Provide ideas and specs for development of Transport software and logic
• Provide face to face /written, Transport orientated training across Customer service and Sales departments in London HQ and Newcastle branch – enhance departmental product knowledge
• Advise on trends and changes within the Transport industry and supply chain

Transport Manager

October 2015 – May 2017 (1 year 8 months)

• Quality control and account manage a supply chain exceeding 60,000
• Targeted recruitment based on analytics of our
• Identifying supply chain
• Restructuring key components within the Transport
• Introduced effective procedures within the department and externally when overlapping with other departments.
• Developed various autonomous tech solutions internally and externally alongside our in house tech team.
• Grew the Transport department from a team of 2 to 20 +

City Transfers UK

Product and Operations Manager

September 2012 – October 2015 (3 years 2 months) London, United Kingdom

Product/Operations Management – Responsible for commercial product and operations together with Director.

• Responsible for management of various products servicing 100+ international clients including Expedia, Kuoni and British Airways.
• Liaising with senior product managers across various departments of our key accounts to establish and maintain contract renewals and positive

relationships, as well as manage aspects of the product depending on client’s requirements.

• Designed and developed a vast array of products to add to the existing portfolio available to our clients.
• Created various partnerships with other companies and created mutual ‘cross sell’ opportunities to add to our product line.
• Implementing a suite of operational procedures and technology, leading to growth in turnover from £1M in 2009 to £5M in 2015 with very little increase in
• Part of team responsible for creating cloud based dispatch, billing and CRM software to service the company’s B2B needs, together with creation of new consumer product (www.splitcab.com) – worked on this project alongside the original founders and tech team.
• Built an extensive transport supply chain in over 80 + cities, all operating in accordance with our SLA’s.

Transport for London

Topographical Test Assesor

January 2012 – October 2015 (3 years 10 months) London

Private hire applicants are required to undertake a topographical skills assessment as part of their application.

One of the major requirements for your PCO license application is that you can demonstrate your route finding and map-reading skills also known as Topographical Skill Test.

At the Elkstone road test centre, we provide training, grading and certification.

Splitcab

Operations Manager

April 2009 – September 2012 (3 years 6 months)

Our London based fleet comprises of over 600 vehicles, offering a diverse range of vehicle types. The size of our fleet enables us to offer all our services on free sell basis, so no close outs or lack of availability.

Owing to our fleet size and our meticulous dispatchers, we can be anywhere in London within 15 minutes.

Our fleet further stretches in to the thousands across the UK, Europe and beyond.

City Transfers UK

Account Manager

April 2008 – April 2009 (1 year 1 month)